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Evans, James R.

Managing for quality and performance excellence / James R. Evans, William M. Lindsay. - 8th Ed. - Mason, OH : Cengage/South-Western, 2009. - xxiii, 727p.: ill.; 26cm.

ISBN: 9780324783209 0324783205

LCCN: 2009937733

LC Class. No.: TS156 E93 2011

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