Futrell, Charles  <br/><br/>
Fundamentals of selling :customers for life through service (12th ed)/ 
Charles M. Futrell  
 - 2th ed 
 - New York:  McGraw-Hill Irwin,   2011. 
 - xxxiv, 652 p.:  ill. ;  26 cm.  
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780071220804 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling
<br/><br/><label>LC Class. No.: </label>HF5438.25  / F875 2011