TY  - BOOK
AU  - Futrell, Charles 
TI  - Fundamentals of selling :customers for life through service (12th ed)
SN  - 9780071220804
AV  - HF5438.25 F875 2011
PY  - 2011///
CY  - New York
PB  - McGraw-Hill Irwin, 
KW  - Selling
N1  - Includes index
ER  -