Berman, Barry

Retail management : a strategic approach / Barry Berman, Joel R. Evans. - 11th ed. - Upper Saddle River, N.J. : Prentice Hall, c2010. - xxviii, 654 p. : col. ill., col. maps ; 29 cm.

Includes bibliographical references and indexes.

An introduction to retailing -- Building and sustaining relationships in retailing -- Strategic planning in retailing -- Retail institutions by ownership -- Retail institutions by store-based strategy mix -- Web, nonstore-based, and other forms of nontraditional retailing -- Identifying and understanding consumers -- Information gathering and processing in retailing -- Trading-area analysis -- Site selection -- Retail organization and human resource management -- Operations management : financial dimensions -- Operations management : operational dimensions -- Developing merchandise plans -- Implementing merchandise plans -- Financial merchandise management -- Pricing in retailing -- Establishing and maintaining a retail image -- Promotional strategy -- Integrating and controlling the retail strategy.

9780136087588 0136087582

2009013911


Retail trade--Management.

HF5429 / .B45 2010

658.8/7