Evans, James R. <br/><br/>
Managing for quality and performance excellence / 
James R. Evans, William M. Lindsay. 
 - 8th Ed. 
 - Mason, OH :  Cengage/South-Western,  2009. 
 - xxiii, 727p.:  ill.;  26cm. 
<br/><br/><label>ISBN: </label>9780324783209 0324783205 
<br/><br/><label>LCCN: </label>2009937733 
<br/><br/><label>LC Class. No.: </label>TS156 E93 2011