| 000 | 00816nam a22002775i 4500 | ||
|---|---|---|---|
| 999 |
_c1472 _d1472 |
||
| 001 | 18724646 | ||
| 003 | OSt | ||
| 005 | 20220512114829.0 | ||
| 008 | 150731s2016 ohu 000 0 eng | ||
| 010 | _a 2015948212 | ||
| 020 | _a9781285429786 (alk. paper) | ||
| 040 |
_aDLC _beng _erda _cDLC |
||
| 042 | _apcc | ||
| 050 |
_aHD9980.5 _b.H645 2017 |
||
| 100 | 1 | _aHoffman, K. Douglas. | |
| 245 | 1 | 0 |
_aServices marketing: _bconcepts, strategies, & cases / _cK. Douglas Hoffman, Jason E. G. Bateson. |
| 250 | _a5th ed. | ||
| 260 |
_aBoston: _bCengage Learning, _c2017. |
||
| 263 | _a1601 | ||
| 300 |
_axv, 458 pages: _bill. ; _c26cm. |
||
| 500 | _aIncludes index. | ||
| 650 |
_vService industries _xmarketing |
||
| 906 |
_a0 _bibc _corignew _d2 _eepcn _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBK |
||