| 000 | 00907nam a22002537a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20200302161807.0 | ||
| 008 | 200109t2002 ii ||||| |||| 00| 0 eng d | ||
| 020 | _a8179290131 | ||
| 040 |
_aMIU _beng _cMIU_ain |
||
| 050 |
_aHD4461 _b.D37 2002 |
||
| 100 |
_aDavis, F. W. _94317 |
||
| 245 |
_aBuilding a customer responsive organisation : _bthe quality way / _cF. W. Davis & K. B. Manrodt |
||
| 260 |
_aNew Delhi : _bInfinity Books, _c2002. |
||
| 300 |
_axvii, 416p. : _bill. ; _c21 cm. |
||
| 500 | _a"The best of Blackwell business"--Cover. | ||
| 500 | _aPreviously published as: Applying the TQM to customer responsive management. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 |
_a Customer services _xManagement. _94318 |
||
| 650 |
_aConsumer satisfaction. _94319 |
||
| 650 |
_aTotal Quality Management _94320 |
||
| 700 |
_aManrodt,K.B. _94321 |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c2196 _d2196 |
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