| 000 -LEADER |
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| fixed length control field |
04270cam a2200361 a 4500 |
| 001 - CONTROL NUMBER |
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| control field |
16928490 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20200302161728.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
110819s2012 nyua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2011034597 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780415889896 (hardback : alk. paper) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780415889902 (pbk. : alk. paper) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780203190661 (ebook) |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD49 |
| Item number |
.G46 2012 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.4/056 |
| Edition number |
23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
George, Amiso M. |
| 9 (RLIN) |
2781 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Case studies in crisis communication : |
| Remainder of title |
international perspectives on hits and misses / |
| Statement of responsibility, etc. |
Amiso M. George, Cornelius B. Pratt. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New York, NY : |
| Name of publisher, distributor, etc. |
Routledge, |
| Date of publication, distribution, etc. |
2012. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxix, 554 p. : |
| Other physical details |
ill. ; |
| Dimensions |
27 cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Theoretical approaches to and sociocultural perspectives in crisis communication / Cornelius B. Pratt -- The phases of crisis communication / Amiso M. George -- Case studies -- Africa -- Egypt -- Social media stoke a political revolution in Egypt / Olugbenga C. Ayeni -- Kenya -- Wooing tourists back after a civil strife : the Kenyan example / Bitrus P. Gwamna -- Nigeria -- Crisis in Nigeria's banking and financial industry : government actions reassure skittish, jittery publics / Wole Adamolekun, Kunle Ogedengbe and Cornelius B. Pratt -- South Africa -- Hotspot : South Durban basin, south Africa-the Engen Oil Refinery explosion / Chris Skinner -- Asia -- China : China's Sanlu's infant formula proves fatal / Weidan Cao -- China & France : olympic torch protests in France, reactions in China : farrefour learns about international crises / W. Timothy Coombs -- India -- Corporate fraud in India : satyam in the spotlight / Monika Vij -- Japan (disaster) -- A triple disaster in one fell swoop : rethinking crisis communication in Japan after March 11 / Isaac A. Blankson, Sorin Nastasia and Min Liu -- Japan (Toyota) -- Delays, denials, recalls and apologies : fixing the dent in Toyota's image / Amiso M. George -- Thailand -- Bringing the government down : managing Thailand's political crisis / Cornelius B. Pratt and Ronald Lee Carr -- Australia -- Victoria burning : confronting the 2009 catastrophic bushfires in Australia / Christopher Galloway and Kwamena Kwansah-Aidoo -- Europe -- England -- "Climategate" : UK climate researchers' emails casts doubt on scientific support for global warming / Doug A. Newsom -- Eurozone -- Eurovision 2010 : a security breach endangers Europe's largest TV show / Alfonso Gonz alez-Herrero -- France -- An exceptional fraud at soci et e g en erale / Thierry Libaert -- Germany -- The love parade in Duisburg : lessons from a tragic blame game / Andreas Schwarz -- Russia -- Turnaround in Russia : crisis communication campaign during the 2008 war in south Ossetia / Alexander G. Nikolaev -- Middle East -- Iran -- Iran's twitter revolution from a publics relations standpoint / Chiara Valentini and Dean Kruckeberg -- Lebanon -- Risk perception and change management : strategic efforts to restore Lebanon's tourism sector / Ali Kanso, Joseph Ajami and Abdul Karim Sinno -- North America -- Mexico -- Rosarito beach : mediated reality and the rebranding of a Mexican border city / Robert Brown -- USA -- No walruses in the Gulf : BP's need for effective issues management / Ashli Quesinberry Stokes -- South America -- Chile -- The 2010 Chilean mining accident : the triumph of transparency and calm leadership / Emmanuel C. Alozie -- Colombia -- "Nothing will be the same; everything will be better" : floods in Colombia's atlantico state / Jaime S. Gomez and Soledad Leal -- Tying it all together : social media and revolution -- Crisis and Kairos : social media activists exploit timing to support anti-government protests / Jacqueline Lambiase. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Crisis management |
| Form subdivision |
Case studies. |
| 9 (RLIN) |
2782 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Public relations |
| Form subdivision |
Case studies. |
| 9 (RLIN) |
2783 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Social media. |
| 9 (RLIN) |
2784 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Communication, International |
| Form subdivision |
Case studies. |
| 9 (RLIN) |
2785 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Pratt, Cornelius B. |
| 9 (RLIN) |
2786 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
orignew |
| d |
1 |
| e |
ecip |
| f |
20 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Book |
