Services marketing : (Record no. 979)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00717nam a22002177a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20200302161541.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 130717t xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780071086967 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MIU |
| Transcribing agency | MIU |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD9980.5 |
| Item number | .Z45 2013 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 1464 |
| Personal name | Zeithaml.Valarie A |
| 245 10 - TITLE STATEMENT | |
| Title | Services marketing : |
| Remainder of title | integrating customer focus across the firm / |
| Statement of responsibility, etc. | Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. 250 |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 6th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | McGraw-Hill Irwin, |
| Date of publication, distribution, etc. | c2013. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxvii, 642 p. : |
| Other physical details | ill. ; |
| Dimensions | 26 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 1465 |
| Personal name | Bitner.Mary Jo |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 1466 |
| Personal name | Gremler.Dwayne D |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent Location | Current Location | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Copy number | Price effective from | Koha item type | Public note | Coded location qualifier | Cost, replacement price |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| MILA University Central Library | MILA University Central Library | General Stacks | 2013-07-11 | Emo Bookstores | 58.10 | 1 | HD9980.5.Z45 2013 | 0001338 | 2021-03-22 | 2020-10-14 | 001085 | 2013-07-17 | Book | SOBM | |||||||
| MILA University Central Library | MILA University Central Library | General Stacks | 2013-07-11 | Emo Bookstores | 58.10 | HD9980.5.Z45 2013 | 0001341 | 2013-07-17 | 001088 | 2013-07-17 | Book | SOBM | |||||||||
| MILA University Central Library | MILA University Central Library | General Stacks | 2013-07-11 | Emo Bookstores | HD9980.5 .Z45 2013 | 0001339 | 2016-10-10 | 001086 | 2013-07-17 | Book | SOBM | 58.10 | |||||||||
| MILA University Central Library | MILA University Central Library | General Stacks | 2016-10-10 | IBS BUKU SDN BHD | 75.95 | HD9980.5 .Z45 2013 c.2 | 0002117 | 2016-10-10 | 2016-10-10 | Book | SOBM | 75.95 | |||||||||
| MILA University Central Library | MILA University Central Library | General Stacks | 2016-10-10 | IBS BUKU SDN BHD | 75.95 | 1 | HD9980.5 .Z45 2013 c.3 | 0002118 | 2017-03-13 | 2017-02-03 | 2016-10-10 | Book | SOBM | 75.95 |