Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. 250
By: Zeithaml.Valarie A
Contributor(s): Bitner.Mary Jo | Gremler.Dwayne D
Publisher: New York : McGraw-Hill Irwin, c2013Edition: 6th edDescription: xxvii, 642 p. : ill. ; 26 cmISBN: 9780071086967LOC classification: HD9980.5 | .Z45 2013
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MILA University Central Library General Stacks | HD9980.5 .Z45 2013 c.2 (Browse shelf) | Available | SOBM | 0002117 | ||
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MILA University Central Library General Stacks | HD9980.5 .Z45 2013 c.3 (Browse shelf) | Available | SOBM | 0002118 | ||
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MILA University Central Library General Stacks | HD9980.5.Z45 2013 (Browse shelf) | 001085 | Available | SOBM | 0001338 | |
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MILA University Central Library General Stacks | HD9980.5 .Z45 2013 (Browse shelf) | 001086 | Available | SOBM | 0001339 | |
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MILA University Central Library General Stacks | HD9980.5.Z45 2013 (Browse shelf) | 001088 | Available | SOBM | 0001341 |
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| HD9576.I42 S25 2009 Petro-economics / | HD 9696.8.U64 S87 2008 Planet Google / | HD9710 .A2 C27 2007 Zoom : the global race to fuel the car of the future / | HD9980.5.Z45 2013 Services marketing : integrating customer focus across the firm / | HD9980.5.Z45 2013 Services marketing : integrating customer focus across the firm / | HD9980.5 .Z45 2013 Services marketing : integrating customer focus across the firm / | HD9980.5 .Z45 2013 c.2 Services marketing : integrating customer focus across the firm / |
Includes bibliographical references and index.
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