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	1.	Image from Amazon.com	Building a customer responsive organisation : the quality way / F. W. Davis & K. B. Manrodt by Davis, F. W Manrodt,K.B Publication details: New Delhi : Infinity Books, 2002 Availability: Items available for loan: MILA University Central Library (1)Call number: HD4461 .D37 2002. Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com	The five most important questions you will ever ask about your organization / Peter F. Drucker ; [with] Jim Collins ... [et al.]. by Drucker, Peter F. (Peter Ferdinand), 1909-2005 Collins, James C. (James Charles), 1958- Edition: [New ed.]. Publication details: [New York] : San Francisco : Leader to Leader Institute ; Jossey-Bass, c2008 Online resources: Publisher description Table of contents only Availability: Items available for loan: MILA University Central Library (1)Call number: HD62.6 .D777 2008. Place hold Save to lists Add to cart (remove)

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