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Building a customer responsive organisation : the quality way / F. W. Davis & K. B. Manrodt

By: Davis, F. W
Contributor(s): Manrodt,K.B
Publisher: New Delhi : Infinity Books, 2002Description: xvii, 416p. : ill. ; 21 cmISBN: 8179290131Subject(s): Customer services -- Management | Consumer satisfaction | Total Quality ManagementLOC classification: HD4461 | .D37 2002
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Book Book MILA University Central Library
General Stacks 		HD4461 .D37 2002 (Browse shelf) Available SOBM 0003073

"The best of Blackwell business"--Cover.

Previously published as: Applying the TQM to customer responsive management.

Includes bibliographical references and index.

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