Davis, F. W.
Building a customer responsive organisation : the quality way / F. W. Davis & K. B. Manrodt - New Delhi : Infinity Books, 2002. - xvii, 416p. : ill. ; 21 cm.
"The best of Blackwell business"--Cover. Previously published as: Applying the TQM to customer responsive management.
Includes bibliographical references and index.
8179290131
Customer services--Management.
Consumer satisfaction.
Total Quality Management
HD4461 / .D37 2002
Building a customer responsive organisation : the quality way / F. W. Davis & K. B. Manrodt - New Delhi : Infinity Books, 2002. - xvii, 416p. : ill. ; 21 cm.
"The best of Blackwell business"--Cover. Previously published as: Applying the TQM to customer responsive management.
Includes bibliographical references and index.
8179290131
Customer services--Management.
Consumer satisfaction.
Total Quality Management
HD4461 / .D37 2002