Building a customer responsive organisation : (Record no. 2196)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00907nam a22002537a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20200302161807.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 200109t2002 ii ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 8179290131 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MIU |
| Language of cataloging | eng |
| Transcribing agency | MIU_ain |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD4461 |
| Item number | .D37 2002 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Davis, F. W. |
| 9 (RLIN) | 4317 |
| 245 ## - TITLE STATEMENT | |
| Title | Building a customer responsive organisation : |
| Remainder of title | the quality way / |
| Statement of responsibility, etc. | F. W. Davis & K. B. Manrodt |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New Delhi : |
| Name of publisher, distributor, etc. | Infinity Books, |
| Date of publication, distribution, etc. | 2002. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 416p. : |
| Other physical details | ill. ; |
| Dimensions | 21 cm. |
| 500 ## - GENERAL NOTE | |
| General note | "The best of Blackwell business"--Cover. |
| 500 ## - GENERAL NOTE | |
| General note | Previously published as: Applying the TQM to customer responsive management. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Management. |
| 9 (RLIN) | 4318 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction. |
| 9 (RLIN) | 4319 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Total Quality Management |
| 9 (RLIN) | 4320 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Manrodt,K.B. |
| 9 (RLIN) | 4321 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent Location | Current Location | Shelving location | Date acquired | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| MILA University Central Library | MILA University Central Library | General Stacks | 2020-01-09 | HD4461 .D37 2002 | 0003073 | 2020-01-09 | 2020-01-09 | Book | SOBM |