Building a customer responsive organisation : the quality way / F. W. Davis & K. B. Manrodt

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Publication details: New Delhi : Infinity Books, 2002.Description: xvii, 416p. : ill. ; 21 cmISBN:

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Book	MILA University Central Library General Stacks				HD4461 .D37 2002 (Browse shelf(Opens below))					Available	SOBM		0003073

"The best of Blackwell business"--Cover.

Previously published as: Applying the TQM to customer responsive management.

Includes bibliographical references and index.

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