Building a customer responsive organisation : the quality way / F. W. Davis & K. B. Manrodt

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Publication details: New Delhi : Infinity Books, 2002.Description: xvii, 416p. : ill. ; 21 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Notes	Barcode
Book	MILA University Central Library General Stacks	HD4461 .D37 2002 (Browse shelf(Opens below))	Available	SOBM	0003073

"The best of Blackwell business"--Cover.

Previously published as: Applying the TQM to customer responsive management.

Includes bibliographical references and index.

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